RescueDry Restoration – Privacy Policy
& Communication Consent

Last updated: 12/03/2025

RescueDry Restoration (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your choices regarding communication preferences.

1. Information We Collect

We collect two types of information:

A. Information You Voluntarily Provide

When you submit a form, request an inspection, schedule an appointment, use the MoldScan Advisor app, or contact us, we may collect:

• Name

• Email address

• Phone number

• Address

• Project or inspection details

• Communication preferences

This information is used to provide services you requested and to communicate with you regarding your inquiry or appointment.

B. Automatically Collected Information

As you browse our website, we may collect:

• IP address

• Browser type

• Pages visited

• Date and time of visits

• Cookies or tracking technologies

This data helps us improve site performance, personalize content, and analyze traffic patterns. This information does not personally identify you.

2. How We Use Your Information

We use the information collected to:

• Respond to inquiries

• Schedule appointments

• Provide inspection results or service estimates

• Send updates related to mold assessment or remediation

• Improve website performance and user experience

• Send optional educational content or promotions (if subscribed)

Your information is kept confidential and stored securely within our encrypted systems. We do not sell or rent your personal information to third parties.

3. SMS & Email Communication Consent (Twilio-Compliant)

By submitting your phone number or email through our website, MoldScan Advisor app, forms, or scheduling tools, you consent to receive:

• SMS/text messages

• Email communications

• Appointment confirmations & reminders

• Inspection updates

• Service-related information

• Customer support messages

Message frequency varies. Message & data rates may apply.

You may opt out at any time:

• SMS: Reply STOP to cancel or HELP for assistance

• Email: Click the unsubscribe link in any email

Your consent is not a condition of purchase, and opting in is completely voluntary.

We do not share your phone number or email with third parties for marketing purposes.

4. Information Sharing

We do not share your personal information with outside parties except:

• Service providers who support our operations (e.g., secure hosting, scheduling platforms)

• When legally required (court order, subpoena, or regulatory compliance)

These partners are contractually obligated to maintain the confidentiality and security of your information.

5. Security Practices

We use industry-standard security measures to protect your data, including:

• Encrypted data storage

• Secured servers and firewalls

• Restricted internal access to personal information

While no system is completely immune to threats, we take every reasonable step to safeguard your information.

6. Cookies & Tracking

We may use cookies and analytical tools to:

• Improve site responsiveness

• Customize content

• Measure traffic and performance

You may disable cookies in your browser settings, but some website features may not function properly.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

8. Policy Changes

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our site signifies acceptance of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your communication preferences, please contact us:

RescueDry Restoration
Phone: 833-615-1515
We welcome your feedback and are committed to maintaining your trust.